Rest API requests return an error ‘Failed to retrieve username and password from auth token’

Rest API requests return an error ‘Failed to retrieve username and password from auth token’

Problem Description

When an API request is made to the Infoworks platform using an auth token, the response request returns an error ‘Failed to retrieve username and password from auth token’

Root Cause

If the auth token contains the character ‘+’ then the request will return the error ‘Failed to retrieve username and password from auth token’

Solution

Please replace ‘+’ with ‘%2B’ and resubmit the rest request

Example:

Original Auth token : qQ//SStVWjFrpBXI1KvKvrsDwNAgJYCQ+C3n+qHztXLWXKnsoHmkxWamUfl8cJxhN4otIwAk+4rihKWT0E0MjQ==

After replacing '+' with '%2B'

qQ//SStVWjFrpBXI1KvKvrsDwNAgJYCQ%2BC3n%2BqHztXLWXKnsoHmkxWamUfl8cJxhN4otIwAk%2B4rihKWT0E0MjQ==

Applicable Infoworks Data Foundry Versions

IWX v2.x,3.x,4.x

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Rest API requests return an error ‘Failed to retrieve username and password from auth token’Rest API requests return an error ‘Failed to retrieve username and password from auth token’