IWX UI shows the Ingestion job as failed but the data would be ingested

IWX UI shows the Ingestion job as failed but the data would be ingested

Problem Description:

Infoworks UI shows the status of the ingestion job as failed but in actual the data would be ingested for the table(s).

Root cause: This issue happens when Infoworks tries to poll/check the status of the ingestion job and if this polling task fails because of throttling, the job would be marked as failed in this scenario.

Solution: Perform the below steps to reduce the number of polling calls to resolve this issue.

a) cd /conf

b) vi conf.properties

c) Set a higher value for the configuration "dispatcher_batch_job_poll_frequency_secs" to reduce the number of polling calls (default 30 seconds).

For instance

dispatcher_batch_job_poll_frequency_secs=50

d) Run the ingestion job and see if that resolves the issue. Consider increasing to a slightly higher value if the issue still persists

Applicable Infoworks Versions:

IWX v5.0