Onboarding Data from Freshdesk

Creating a Freshdesk Source

For creating a Freshdesk Act-On source, see $link[page,329021,auto$]. Ensure that the Source Type selected is Freshdesk.

Freshdesk Configurations

Once the settings are saved, you can test the connection.

Configuring a Freshdesk Table

For configuring a Freshdesk Table, see $link[page,329021,Configuring a Table,configuring-a-table].

Establishing a Connection

To create a JDBC URL, see Establishing a Connection.

Data Model

The tables and views supported by the source are described in the Data Model.

JDBC Connection Parameters

For the list of JDBC connection parameters, see Connection Parameters.