SLA Configuration and Criticality

Introduction

Data teams have Service-Level Agreement - targets or commitments that the business users of the data expect from them. Infoworks should make it easier for a production operations analyst to monitor SLA adherence and intervene when SLAs are not being met. SLA can be configured at different entity levels, eg: table groups, pipelines, pipeline groups and workflows.

Configuring SLA

Table Groups

The following are the steps to configure SLA on a table group:

1. Navigate to the Table Groups tab.
2. Click Actions for the required table group and click Configure. The table group details with the list of tables will be displayed.

3. Click on Configure under Manage SLA. A pop will be opened with SLA details.

4. Click Apply and it will close the pop-up.
5. Click Save Table Group Configuration.

Pipelines

1. Navigate to respective Pipeline.
2. Click on Settings Tab.

3. Click on Configure under Manage SLA.
4. Follow the steps as mentioned in the Table Group section.

Pipeline Groups

1. Navigate to respective Pipeline Group and click on Configure.

2. Click on Configure under Manage SLA.
3. Follow the steps as mentioned in the Table Group section.

Workflows

1. Navigate to respective Workflow.
2. Go to Settings Tab.

3. Click on Configure under Manage SLA.
4. Follow the steps as mentioned in the Table Group section.

NOTE SLA missed and criticality will be visible in Using Operations Analyst Dashboard.