Infoworks users authentication using LDAP takes more than a minute

Infoworks users authentication using LDAP takes more than a minute

Problem Description:

When Infoworks authentication is configured through LDAP authentication the time taken for user to login is more than a minute.

Root Cause:

LDAP referrals search slows down because of referrals in the LDAP result which in turn increases the socket connections.

Solution:

Edit the file: /opt/infoworks/platform/conf/security.ini Under the [main] section, add the below line: contextFactory.environment[java.naming.referral] = ignore

Post this, restart platform service

cd /opt/ infoworks/bin

source env.sh

./stop.sh platform

./start.sh platform

Applicable versions:

IWX 3.X,4.X