Getting Locked Out Post Configuring SAML

Description

Sometimes a user might lose access to the Infoworks UI after they have configured to SAML.

Root Cause

This is a rare behaviour, and is caused due to the following reasons:

• Losing Access to the User in IDP (Okta or Active Directory)
• Incorrect Configurations leading to a failure to authenticate the user or to assign any valid role to the user

NOTE Users with no assigned roles are not allowed to access Infoworks.

To Resolve

To fix the issue, the system must be reverted back to default (mongo based) authentication:

1. Login to Infoworks Edge Node.

2. Switch to infoworks user.

3. Run the following commands in order:

   1. source /opt/infoworks/bin/env.sh

   2. python /opt/infoworks/scripts/reset_to_default_auth.py

4. Restart UI and Platform services.

Once the system is reverted back to the default authentication, you can use the default user or any other users created under the default type to sign in.

NOTE Ensure that a user with system admin role exists under the default type, as only an administrator can change authentication configuration.